Carenfly Inc. is a federally incorporated company in Canada. Corporation Number: 1724247-6 Registered Office: Toronto, Ontario, Canada
Carenfly Inc. (“we,” “us,” “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and disclose (a) your personal or personally identifiable information (“Information”) and (b) data related to your use of our website (https://www.carenfly.com) and the services provided therein (collectively, the “Service”).
This includes all digital health travel services, including medical escort (flight-based patient assistance) operations.
By accessing or using the Service, you agree to the practices described in this Privacy Policy, which forms part of our Terms of Service (“Terms”).
You may be required to provide personal information when creating an account or using the Service, including:
Name, address, email address, and phone number
Passport or travel document details (if required for medical escort services)
Payment information (e.g., credit card or billing details)
Medical records, treatment requirements, and physician-recommended travel plans
Emergency contact information
Profile photo or business logo (if applicable)
For medical escort services, we may collect sensitive health-related data (e.g., condition summaries, flight-readiness assessments, mobility needs) to ensure safe and appropriate in-flight medical care coordination.
When you use our Service, we may automatically collect:
Device information (e.g., operating system, browser type, IP address)
Location data (via GPS, Wi-Fi, or similar technologies)
Cookies and similar tracking technologies for analytics and personalization
You can disable cookies through your browser settings; however, doing so may limit certain functionalities of the Service.
We use the information we collect to:
Provide, coordinate, and improve healthcare travel and medical escort services
Match patients with certified medical professionals for in-flight care
Review health documentation to assess travel fitness
Facilitate communication between users, healthcare providers, and medical escort teams
Process bookings, payments, and operational planning
Ensure compliance with aviation, health, and privacy regulations
Prevent fraud and enhance security
Your information is shared only in the circumstances described below or with your explicit consent:
Certain information (e.g., your name or reviews) may be visible to other Service users.
We may share your information with:
Medical professionals contracted to provide escort services
Airlines or transportation partners (for logistical and medical clearance purposes)
Payment processors and operational support providers
All third parties are bound by confidentiality and data protection agreements.
We may disclose your information if required by law, to enforce our Terms, or to protect the rights, safety, or property of Carenfly, our users, or third parties.
In the event of a merger, acquisition, or sale of Carenfly, your information may be transferred as part of the business assets.
You can access, update, or delete your personal information through your user account.
For corrections or deletions, contact info@carenfly.com.
We retain your information:
Only for as long as necessary to fulfill service purposes
As required by law (particularly for medical and travel records)
Anonymized or aggregated data may be retained for statistical or analytical use.
We apply industry-standard technical and organizational safeguards, including:
Encrypted data transfer
Role-based access control
HIPAA/GDPR/PIPEDA-compliant handling of medical data
No system is 100% secure; you use the Service at your own risk.
Our services are not intended for individuals under 18.
If we discover that personal data has been collected from a minor without parental consent, we will delete it promptly.
We may update this Privacy Policy from time to time. Significant changes will be communicated via:
Notification through your account or within the Service
Email to your registered address
Continued use of the Service after changes means you accept the revised policy.
For questions or privacy-related requests:
Email: info@carenfly.com
Phone: +1 437 213 9613
Website: www.carenfly.com
Last Updated: August 14, 2025
Carenfly Inc.
Effective Date: 14 August , 2025
For the purposes of these Terms:
“Platform” refers to the Carenfly digital platform, website, and related services.
“Client” means any individual or organization booking or inquiring about healthcare, wellness, aesthetic, or medical escort (in-flight patient transfer) services via the Platform.
“Provider” refers to licensed healthcare professionals, clinics, hospitals, or certified medical escort personnel offering services through the Platform.
“Medical Escort Services” means the coordination and provision of qualified medical personnel to accompany and monitor patients during air travel.
2.1 Platform Role
Carenfly operates as a neutral intermediary connecting Clients with Providers. Carenfly does not directly provide medical treatment. All services are rendered by independent, licensed Providers.
2.2 Content Disclaimer
Information on the Platform, including service descriptions and reviews, is for informational purposes only and does not constitute medical advice. Always consult with a qualified medical professional before making healthcare decisions.
You must be 18 years or older to use the Platform.
You are responsible for maintaining account confidentiality and are liable for all activity under your account.
Notify Carenfly immediately of unauthorized access.
4.1 Privacy Policy
Your use of the Platform is subject to our Privacy Policy, which governs how we collect, use, and protect your personal and medical data.
4.2 Sensitive Health Data
Medical escort bookings may require processing medical conditions, treatment history, and travel-readiness assessments. Such data is handled in compliance with HIPAA, GDPR, and other applicable privacy laws.
5.1 Role of Providers
Providers are solely responsible for service quality, licensing, and compliance with local and international aviation and healthcare laws.
5.2 Client Obligations
Clients must ensure all submitted health information is accurate and obtain physician clearance for air travel where required.
Platform use is free for Clients; service fees are set by Providers.
All payments are processed via secure third-party gateways.
Refunds and cancellations are subject to the Provider’s individual policy.
You agree not to:
Provide false or misleading information
Upload offensive, discriminatory, or harmful content
Attempt unauthorized access or interfere with the Platform’s security
Carenfly does not guarantee service outcomes and is not liable for adverse medical incidents during or after services.
Medical escort services provide stabilization and monitoring only and do not replace full hospital-based care.
Carenfly is not responsible for financial or reputational losses resulting from dissatisfaction with services.
Carenfly is not liable for failure or delay in performance caused by events beyond reasonable control, including but not limited to natural disasters, war, civil unrest, strikes, or flight cancellations.
Clients agree to indemnify and hold harmless Carenfly from any claims, damages, or liabilities arising from inaccurate information provided or breach of these Terms.
These Terms are governed by the laws of Ontario, Canada and Istanbul, Türkiye. Any disputes shall be resolved in the competent courts of these jurisdictions.
We may update these Terms from time to time. Continued use of the Platform constitutes acceptance of the updated Terms.
Contact Information
Carenfly Inc.
📧 Email: info@carenfly.com
📞 Phone: +1 437 213 96 13
🌐 Web: www.carenfly.com
At Carenfly (“we,” “us,” or “our”), we value your privacy and aim to be transparent about how we use cookies and similar technologies. This Cookie Policy explains what cookies are, how we use them, and how you can manage them when visiting our website (https://www.carenfly.com) and using our services — including international medical escort operations (the “Service”).
Cookie: A small data file stored on your device to identify your browser, help with site functionality, analytics, and remembering preferences.
Company: Carenfly, the data controller of your personal information in the context of this policy.
Device: Any internet-connected device used to access our services (e.g., smartphone, tablet, laptop).
Personal Data: Any data that can identify an individual, including names, IP addresses, or medical-related details submitted for service eligibility.
Service: The healthcare, wellness, and medical escort coordination services provided by Carenfly.
Website: Our official site at https://www.carenfly.com.
You: Anyone using the Service or interacting with the Website.
Carenfly uses cookies and related technologies to enhance your experience across all services, including those involving sensitive medical escort bookings. This Cookie Policy outlines our practices regarding tracking tools.
Cookies are small text files placed on your device by websites to collect standard Internet log information and visitor behavior data. They help us operate our Website efficiently and deliver relevant features to you.
Cookies cannot access other files on your device, run software, or spread viruses.
We use cookies to:
Ensure the Website and booking features (e.g., medical escort requests) function correctly
Remember preferences like login sessions or language
Securely process your booking data
Analyze how users interact with the site
Offer personalized support and ads based on user behavior
Required for the core functionality of our platform. These include:
Authentication tokens
Medical escort booking steps
Session validation
These improve your user experience but are not strictly necessary:
Saving form progress
Remembering user settings
Supporting real-time chat or video uploads
We collect behavioral data to enhance our services and tailor the platform to user needs:
Track website load times and usage patterns
Understand usage trends across medical escort and other services
Tools like Google Analytics may be used
📌 Learn how Google uses data
🛑 Opt out of Google Analytics
Used to display relevant ads to users based on their interests:
Frequency capping (avoid repeat ads)
Personalization based on user profile or activity
Remarketing ads on external websites
Enable sharing or interaction with social networks:
Facebook Pixel
Instagram tracking for reels or content engagement
LinkedIn integration
Placed by services such as:
Payment processors
Airline and ambulance service integrations for medical escort operations
Cloud storage and API providers
Carenfly does not control these cookies. Check their respective cookie policies for more details.
You can manage cookie settings via your browser. Most browsers allow you to:
Block or allow all cookies
Delete stored cookies
Set exceptions by website
Instructions are available for:
⚠️ Disabling cookies may limit access to certain features, including secure medical escort form submissions or dynamic user dashboards.
We may update this policy periodically. Significant changes will be communicated:
On the website via notification banners
By email (if legally required)
Your continued use of the Service constitutes agreement to the updated terms.
By continuing to use our website or completing a medical escort request, you consent to the use of cookies as described in this policy.
For any questions about this Cookie Policy, please contact:
Email: info@carenfly.com
Phone: +1 437 213 96 13
Web: www.carenfly.com
Update : 2025-07-25
At Carenfly, we are dedicated to protecting your personal data and privacy. This page outlines our compliance with the General Data Protection Regulation (GDPR) and the Turkish Personal Data Protection Law (KVKK – Kanun No. 6698). These laws govern how we collect, process, store, and share personal information from users in the European Economic Area (EEA), Turkey, and globally.
The General Data Protection Regulation (GDPR) is a European Union regulation that gives individuals more control over their personal data. It requires companies that process EU residents’ data to follow strict privacy practices, regardless of the company’s location.
KVKK (Law No. 6698) is Turkey’s national data protection law. It aligns closely with GDPR and requires companies to handle personal data lawfully, transparently, and securely. It grants similar rights to individuals over their personal information.
“Personal data” means any information that can directly or indirectly identify you. This includes, but is not limited to:
Full name, email address, and phone number
Passport or ID information (e.g., for medical escort coordination)
Location and travel details
Health-related information
Payment and billing details
IP addresses and device identifiers
Carenfly adheres to the following principles based on GDPR and KVKK:
Lawfulness, Fairness, and Transparency
We collect and process your data lawfully and in a transparent manner.
Purpose Limitation
Your data is only used for clearly defined purposes, such as providing medical, wellness, and medical escort services.
Data Minimization
We only collect the data we need — nothing more.
Accuracy
We work to keep your personal data accurate and updated.
Storage Limitation
We retain data only as long as it is necessary for the stated purposes.
Integrity and Confidentiality
Your data is stored securely and protected from unauthorized access.
You have the following rights, regardless of whether you are based in the EU or Turkey:
Right to Access
You may request information about the personal data we hold about you.
Right to Rectification
You may request corrections to inaccurate or outdated data.
Right to Erasure (Right to Be Forgotten)
You can request the deletion of your data under certain conditions.
Right to Restrict Processing
You can request to limit how your data is used.
Right to Data Portability
You can request your data in a machine-readable format.
Right to Object
You can object to processing, especially for direct marketing purposes.
Right to File a Complaint
You may contact data protection authorities in your country or region.
We collect personal data only for essential purposes, including:
Booking and coordinating medical escort services worldwide
Processing payments and issuing invoices
Customer support and communication
Improving service efficiency and user experience
We retain personal data for a maximum of 6 years, or as required by law. Upon your request or account closure, we ensure secure deletion within 60 days.
We apply strict security measures such as:
SSL encryption
Secure third-party payment systems
Role-based data access and authentication
Regular data audits and backups
We may share data only with:
GDPR/KVKK-compliant third parties, such as international transportation, ambulance services, or partner clinics
Government or regulatory bodies if legally required
We do not sell personal data under any circumstance.
Carenfly also complies with the California Consumer Privacy Act (CCPA) and the California Online Privacy Protection Act (CalOPPA). If you are a California resident, you may:
Request access to your personal data
Request deletion of your personal data
Request information about third-party data sharing
Opt-out of data sales (though we do not sell data)
By using our website or services, you consent to our data collection and processing practices as outlined in this policy.
To exercise any of your rights or ask questions about this policy, contact us via:
📧 Email: info@carenfly.com
📞 Phone: +1 437 213 96 13
🌐 Web: www.carenfly.com
🔐 Carenfly ensures your data is handled responsibly, securely, and in full compliance with GDPR, KVKK, and international data protection laws.
Update : 2025-07-25
Effective Date: 14 August 2025
At Carenfly Inc., we are committed to protecting the personal data of all individuals we work with, including healthcare professionals (nurses, doctors, paramedics) who partner with us to provide medical escort and related services. This Privacy Notice outlines how we collect, process, and safeguard your personal information in compliance with GDPR, KVKK, and other relevant local data protection laws.
Carenfly Inc.
📧 Email: info@carenfly.com
📞 Phone: +1 437 213 9613
🌐 Website: www.carenfly.com
🏢 Address: 21 Windsor Rd, Etobicoke, ON M9R 3G2
We process the following categories of personal data when you apply or register as a medical escort professional:
2.1 Identification & Contact Information
First Name, Last Name
Email Address
WhatsApp Phone Number
LinkedIn Profile
Country & City of Residence
Gender
2.2 Professional Information
Profession (Nurse, Paramedic, Doctor)
Graduation Year
Certifications (if any)
Current Employment Status (Hospital Name, if applicable)
Medical Escort Experience (Yes/No)
2.3 Language Skills
Language proficiency (English, French, Other)
2.4 Travel Eligibility
Countries for which you hold a valid visa or entry permit
Countries you can legally travel to/from
Passport Expiry Date
International travel restrictions (if any)
2.5 Document Uploads
ID or Passport Copy
Graduation or Certification Documents (.jpg/.png)
We collect and process your personal data to:
Assess eligibility and qualifications for medical escort missions
Match professionals with patient transfer requests based on language, certifications, and travel availability
Comply with legal, insurance, and regulatory obligations
Maintain internal administrative records
Communicate regarding potential assignments via email, phone, or WhatsApp
We process your data under the following legal grounds:
Consent: When voluntarily submitted via platform or form
Contractual necessity: To fulfill our agreement regarding escort services
Legal obligation: Compliance with healthcare and aviation regulations
Legitimate interest: Secure and efficient operation of our medical escort network
Your data may be shared with:
Internal Carenfly coordination and operations teams
Partner hospitals, case managers, or insurance providers (only when necessary for matching or mission planning)
Governmental or border control authorities (if legally required)
Secure GDPR-compliant cloud and IT service providers
We do not sell or monetize your data.
Your personal data may be processed in countries outside your residence. Appropriate safeguards, such as Standard Contractual Clauses (SCCs), will be applied to protect your information.
We retain your personal data:
Only as long as necessary for the purposes described above
In accordance with legal requirements (e.g., medical and travel records)
If you request removal, your data will be deleted within 60 days, unless longer retention is legally required
You have the right to:
Access your data and receive a copy
Request rectification of inaccurate or incomplete data
Request erasure of your personal data
Restrict or object to certain processing activities
Request data portability in machine-readable format
Withdraw consent at any time (if processing is based on consent)
File a complaint with a data protection authority
To exercise these rights: info@carenfly.com
We implement industry-standard technical and organizational measures including:
Encryption of data in transit and at rest
Access control based on roles and responsibilities
Secure storage and GDPR/HIPAA/KVKK-compliant handling
Carenfly is not liable for failure or delay due to events beyond reasonable control, including natural disasters, pandemics, strikes, civil unrest, or flight cancellations.
Healthcare professionals agree to indemnify and hold Carenfly harmless against claims arising from inaccurate information or breach of these Terms.
We may update this Notice from time to time. Significant changes will be communicated via email or platform notifications. Continued use after updates constitutes acceptance.
Carenfly Inc. is a federally incorporated company in Canada. Corporation Number: 1724247-6 Registered Office: Toronto, Ontario, Canada
